Senior Specialist, Performance (Courier Pricing)

Information TechnologySingaporePermanent

About this role

Optimize rider incentive strategies to drive logistics performance and financial sustainability across sixteen regional markets.

Key Responsibilities

  • Define and optimize rider payment and incentive models.
  • Develop frameworks to harmonize incentive strategies across diverse markets while maintaining consistency and financial discipline.
  • Ensure payment models align with broader business goals, logistics performance KPIs, and rider satisfaction.
  • Evaluate the financial impact of payment models and monitor cost-per-order trends.
  • Ensure incentive structures align with broader profitability targets while maintaining sufficient rider supply and fleet retention.
  • Analyze large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations.
  • Translate complex data into actionable strategic recommendations.
  • Execute and drive the regional implementation of advanced data science models and automated tools.
  • Introduce innovative techniques to enhance rider payment systems.
  • Support the testing and rollout of strategic initiatives and new pay components such as dynamic pricing, surge models, and quest incentives.
  • Partner with product teams to influence the development of payment-related features.
  • Translate business requirements into product requests and ensure the successful adoption of new product capabilities.
  • Collaborate with operations, finance, and local logistics stakeholders to build strong relationships and drive scalable solutions.

Job Requirements

  • You possess at least 3 years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking.
  • You hold a university degree in STEM, Economics, Business, or a related quantitative field.
  • You demonstrate strong proficiency in Excel, SQL, and Looker for data analysis and modeling.
  • You have exceptional English communication skills, both written and spoken.
  • You are comfortable challenging the status quo and negotiating with senior stakeholders.
  • Experience in the gig-economy or marketplace dynamics is considered a strong advantage.

Job Details

  • Job Type: Full-time.
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