Job Description
Straight to the point: this job needs a hands-on Manager (Service Assurance), Group Data Centre Operations. You will join an established data centre operator to oversee operational standards and compliance across multiple international sites. This role suits a detail-oriented professional who excels in process improvement and data-driven management.
Key Duties & Responsibilities
- Plan and conduct regular internal audits to maintain strict compliance with global data centre certification standards.
- Manage external audit schedules and work directly with certification bodies to secure necessary facility accreditations.
- Review incident and change management processes to improve key performance indicators across all operational sites.
- Oversee physical security controls and maintenance procedures to ensure high-level protection of data centre facilities.
- Document operational policies and standard operating procedures to ensure consistent performance across all regional locations.
- Support the deployment of automated IT tools to streamline data centre reporting and internal process workflows.
- Train and mentor site operations teams on audit requirements and best practices for daily facility management.
Job Requirements
- Degree or diploma in Information Technology, Mechanical Engineering, or a related technical discipline.
- At least six years of professional experience with at least three years in data centre environments.
- Current certification as an ISO Lead or Internal Auditor for 27001, 20000-1, 22301, or 50001.
- Strong technical knowledge of Building Management Systems and critical data centre mechanical and electrical facilities.
- Proficiency in managing ITSM frameworks including incident, problem, and change management processes.
- Excellent bilingual communication skills in English and Spanish to engage with cross-cultural operations teams.
What's on Offer
- Competitive monthly salary range between $8,000 and $11,500 based on your experience.
- Full-time permanent position within a growing global data centre operations network.
- Opportunities for professional development and exposure to international facility management projects.
